Is the pass coming out of the printer rotated 90 degrees? Then the printer is not configured correctly. The printer is printing the pass in portrait orientation, whilst Oribi WorkpassID expects landscape orientation.
Change this setting in Windows:
Windows 10 and Windows 11
Open Windows Settings (Win+I)
Click on Devices
Choose Printers & scanners on the left-hand side
Click on the correct printer for passes in the list of printers
Click Manage
Click Printing preferences
A new window opens in which you can change the printer settings. The content and layout of this screen vary per printer.
Look for 'Finishing' or 'Orientation'. Select Landscape and save the change.
Print a new pass to verify that the setting is correct.