In this article, we’ll show you how to easily set up Oribi ExpertID at your work location.
When to use this
Use this when a project starts using a desk scanner for the ID-check, or when the ID-check screen cannot reach the scanner.
Required permissions
Required role: Organisation management or Project management for the project settings
The scanner credentials can only be entered by Oribi. Request them through the helpdesk.
Part 1 - Switch the ID-check on for the project
Open the project and go to the settings
Open the Fair tab and find the ID-check section
[SCREENSHOT: the ID-check section of the Fair settings tab, showing Oribi ExpertID and Allow to skip]
Set Oribi ExpertID to Yes
This switches the document scanner module on. The setting carries extra cost, which WorkpassID confirms on screen.
Set Allow to skip
No: an approved ID-check is required before a worker’s registration can be saved
Yes: the ID-check is offered, but a worker’s registration can be completed without it
Save the settings
Ask the helpdesk to add the scanner credentials for this project
Without them the ID-check screen cannot connect to the scanner.
[SCREENSHOT: the Oribi Scanner Credentials row, visible to Oribi only]
Part 2 - Prepare the desk
Connect the scanner to the computer at the desk and to the power supply
Confirm that the indicator light on the scanner is on
Ask your IT department to install the scanner software on that computer and to start it
Open WorkpassID on that same computer
The ID-check screen communicates with the scanner over a local connection on that computer. A tablet, a phone or a second computer cannot drive the scanner.
Part 3 - Test the setup
Open any worker who needs an ID-check on the Work location screen
Choose Scan document
Confirm that the screen passes Authenticating, please wait… and Initialising, please wait… and reaches the instruction to place a document
[SCREENSHOT: the ID-check screen at the first scanning step, confirming a working setup]
Scan a document to confirm the full flow, or close the screen
Result
The desk is ready. Users with Operations: Fair or Operations employee can now check identity documents at this desk. See Oribi ExpertID: check a worker’s identity document.
Troubleshooting
What you see | Cause | What to do |
|---|
What you see | Cause | What to do | |
|---|---|---|---|
Initialisation failed, with reference photos of correctly lit scanners | The scanner is not found | Confirm the scanner is connected and its light is on, confirm WorkpassID is open on the computer the scanner is attached to, then choose Retry Initialisation | |
Service is not running, please restart your machine and try again | The scanner software is not reachable | Restart the computer. Contact the helpdesk if the message returns while the software is running | |
Scanner locked elsewhere – please retry in a moment | Another ID-check screen still holds the scanner | Close the other ID-check screens on that computer and try again. Reload the page if the message stays | |
Authentication failed. Please retry. On this project only | The scanner credentials for the project are missing or wrong | Contact the helpdesk. Only Oribi can correct these | |
No scan option on a worker | The ID-check is not required for this worker | Check the deployment type and the project’s exemption list. See Oribi ExpertID: overview |
Scanner hardware that does not respond at all is covered in Question: the ID scanner is not responding