This article is about logging in at https://portal.bouwpas.nl/. The error messages do not apply to My WorkpassID or when you log in with an access link.
Sometimes logging in does not work, for example because of a typing error or another cause. This article lists all error messages and solutions. This message appears when you make a mistake in your username or password.
Login failed: incorrect login details
Correct your username or password and try again.
Have you recently changed your password? Your browser may still be filling in the old password.
Do not let your browser fill in your passwords automatically. This is unsafe, because someone else could then gain access to your details.
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Turn this feature off. Here is how to do that in your browser:
Login failed: the six-digit authentication code is incorrect
You are using two-step verification and entering a code from your phone. You either made a mistake when entering the code, or you were not quick enough. The code changes every 30 seconds. Try again.
Do you have a new phone and have you lost your authentication code? Continue on here.
Login failed: your account is no longer active
Your account is no longer active. This usually happens when you have not logged in for three months. For security reasons, Oribi blocks accounts that have not been used for a long time.
Contact your organisation administrator or the Service desk to activate your account.
Logged out automatically: you logged in on another device
You can only be logged in to WorkpassID on one device at a time, for your security. If you log in on your PC and then on your laptop, the system logs you out automatically on the PC.
The system sees a new device when you switch networks. For example: you are logged in on your laptop and switch from Wi-Fi to your phone's hotspot. WorkpassID sees this as a new session and logs you out on all devices.
This description excludes the WorkpassID app. You can be logged in to the app and the web at the same time.
Logged out automatically, your session has expired
The system logs you out automatically for your security. You see this message when one of the following happens:
You have done nothing in the system for two hours
You have been logged in for a total of nine hours in your current session
Log in again to continue.
Account temporarily blocked
You have tried to log in too many times. Wait at least 15 minutes before you try again.