It can happen that a printed pass contains a large red cross where the person's details would normally appear. This can have several causes.
Cause #1
You have not requested a pass number.
Follow the steps in the correct order. If no pass number is requested in the first step, the pass cannot be generated.
Cause #2
There is a conflict in the temporary internet files of your browser. In this guide, we'll use Microsoft Edge as an example. If you're using a different browser, these instructions may not apply. Check the instructions for your chosen browser.
You can resolve this yourself by carrying out the following steps:
Open Microsoft Edge and click the three dots in the upper-right corner of the window.
Click Settings.
Go to Privacy, search and services.
Click Choose what to clear.
Untick everything except Cached images and files.
Click Clear now.
Close all Microsoft Edge windows and restart the browser.
Try printing a pass again.