Geofence is a useful technology that automatically sends a notification when you are at the work location. Sometimes, however, it does not work as expected. In this article, you can read about the most common causes and how to solve them.
Apps being stopped in the background
Many Android phones try to save battery by stopping apps that run in the background. Phones from Samsung, Xiaomi, OnePlus and Huawei in particular often do this. As a result, the Oribi WorkpassID app can no longer track your location. The app then does not know whether you are entering or leaving the work location.
To prevent this, keep the app open while you work or turn off this battery-saving feature on your phone.
Notifications are turned off
Geofence sends notifications when you are registered. Are notifications turned off on your phone? Then Geofence does not show any notification or warning.
Turn on notifications for the app if you think Geofence is not working. The technology may be working, but you are simply not receiving a message.
The app asks for permission again
Sometimes your phone asks again whether Geofence may use your location. Do you choose "Don’t allow" or "Allow only while using the app"? Then your phone automatically turns off the notifications. This also happens if you swipe the question away or do not answer it.
Therefore, always allow the app to use your location, including in the background.
The app is in deep sleep
If you do not actively use an app for a long time, Android phones often revoke certain permissions. This happens when you have not opened the app for a long time or only let it run in the background. Geofence is then still present, but can no longer determine your location.
Open the WorkpassID app regularly to keep it active. Opening and closing it once is enough.
Tip: At the start of your working day at the work location, check whether you have received the check-in notification. This way, you can be sure that your registration is working correctly.