Use this when you want to see which roles a worker holds in the C-Register, for example before granting access at the work location.
Required permissions
Required right group: Operations employee, Operations: Safe, Operations: Access, Operations: Fair, Operations employee basic or Oribi Administrator
Steps - portal
Open the project
Go to the work location screen
Find the worker in the list
Open the row action menu for that worker
Choose Info
Scroll to the heading C-Register roles
Steps - Oribi WorkpassID app
Open the Oribi WorkpassID app
Scan the worker's pass
Scroll to C-Register roles
Result
The panel shows the worker as the register holds them:
Name, Employee Number and Function at the top
A row for every role, with Role Code, Role Name, Status and Expire Date
The line Data last refreshed on …, showing when the data came from the register
Reading the status
Status | Colour | Meaning |
|---|---|---|
OK | Green | The role is in order |
NOT OK | Red | The role is not in order |
EXPIRED | Yellow | The role has expired |
Any other value | Grey | The register returned a status WorkpassID does not recognise. Read the value as the register wrote it |
Possible errors and what to do
The panel does not appear at all
Five different situations produce the same result, so work through them in order:
The connection is not switched on for this project. Request activation through Oribi support
The worker has no CertwellID. Add the identifier to the worker record
The CertwellID field is not linked to this project or organisation. Contact Oribi support
The setting points to a register connection that is not configured on this environment. Contact Oribi support
The environment is not configured for the C-Register at all. Contact Oribi support
The panel says “No C-Register results available”
The register does not know the CertwellID that WorkpassID sent. Check the identifier on the worker record for a typing error. If the identifier is correct, the worker is not registered and the correction belongs in the C-Register.
The panel says “No roles found for this worker”
The register knows the worker but holds no roles for them
The panel shows “C-Register error”
WorkpassID could not reach the register or could not read its answer. Try again later. If the message persists, report it to Oribi support and include the message shown.
The data looks out of date
Data for a worker whose roles are all in order refreshes after 12 hours. If the register was updated more recently than that, wait, or ask Oribi support to refresh the stored answer.
Personal data
The panel shows the worker's name, employee number and function as recorded by Netbeheer Nederland. Treat it as personal data and do not export or share it outside the project.